Shipping and delivery

Find out here how your hagi product is delivered to your home.

How much are shipping costs?


Deliveries are free for orders over EUR 29. If you order below this value we charge 4.90 for shipping within Austria.  

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Which provider will deliver my order?

Deliveries are made by the DPD delivery company.

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How can I return my order?

You can return your order via your customer account. All you need to do is retrieve the details of your order or select the relevant item and specify the reason for your return under the item “Return of goods”. 

You can find more information about your right of cancellation here: Right of cancellation

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Is it possible to get a partial refund of my order?

If you only want to return one item from the delivery but have ordered other items, then go to your customer account under “Orders”, “Details” and select the appropriate item. After you have requested the return of goods and we have checked your goods, we will make a partial refund.  

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To what countries is hagi shipping to?

Through our online shop we are only shipping within Austria

For deliveries to Germany - we kindly ask you to purchase our products on Amazon

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